Frequently Asked Questions
Quick answers to common questions
How much do you charge?
We provide a free fixed quotation before any work begins, so you always know the cost upfront. There are no hidden fees, no call-out charges, and if we can't fix your problem you pay nothing.
Do you do home visits?
Yes! We can visit you at home to diagnose and fix problems on-site. If the repair requires more time, we offer a free pick-up and return service so you don't need to transport anything yourself.
How long will the repair take?
Most repairs are completed within 48 hours. Many common issues like virus removal or software problems can often be resolved the same day. We'll always give you a realistic timeframe when we assess your machine.
What areas do you cover?
We're based in Morley and cover the whole of Leeds and surrounding areas including Gildersome, Churwell, Drighlington, Tingley, East Ardsley, and beyond.
Can you help with Macs or just PCs?
While we primarily specialise in Windows PCs, we can help with many general issues on any platform. Give us a call to discuss your specific needs and we'll let you know if we can help.
Is my data safe with you?
Absolutely. We treat all customer data with the utmost care and confidentiality. We'll never access, copy or share your personal files. If data recovery is needed, we'll always get your permission first.
Do I need to back up my data before bringing my computer in?
We always recommend having a backup, but if you don't, don't worry. We take great care with your machine and can set up a backup solution for you as part of our service.
What happens if you can't fix it?
If we can't resolve the issue, you don't pay. That's our no fix, no fee guarantee. We'll always be upfront with you about whether a repair is possible or worthwhile.
Do you sell computers?
We don't sell new computers directly, but we can advise you on the best machine for your needs and budget, and set it up for you once you've purchased it.
Can you help with printers and other peripherals?
Yes! We can set up, configure, and troubleshoot printers, scanners, webcams, external drives, and other peripherals. We'll get everything talking to each other properly.
Do you offer ongoing support contracts?
Yes, we offer regular maintenance contracts for small businesses that need consistent IT support. Give us a call to discuss a plan that works for you.
How do I pay?
We accept cash, bank transfer, and card payments. Payment is due on completion of the work, after you're happy everything is working correctly.
Latest Security Updates
Stay informed with the latest cyber security alerts
UK and partners expose Russian state-supported actors for new 'zero-click' phishing campaign
GCHQ's National Cyber Security Centre and international partners issue warning as 'LAUNDRY BEAR' cyber threat group exposed.
22 Jul 2026Post-quantum cryptography (PQC) migration workshop report
No organisation can navigate the migration alone; key takeaways from our first PQC migration workshop.
15 Jul 2026Helping small businesses with free, hands-on cyber consultancy
Cyber Advisors are offering free 30-minute consultations to help small businesses get started with cyber security.
13 Jul 2026UK and Allies urge critical sectors to improve defences against Russian intelligence targeting
New advisory highlights Russian state cyber actors' global exploitation of poorly configured routers.
9 Jul 2026Cyber Essentials Pathways: from proof of concept to cyber confidence
An alternative path to Cyber Essentials Plus certification, without compromising the integrity of the scheme.
7 Jul 2026Cyber Shield: The path to an agentic AI future for cyber defence
Why the UK is pioneering an initiative to develop a national scale, sovereign defence capability.
Source: National Cyber Security Centre
Still Have Questions?
Give us a call or send a message. We're always happy to help.